A Cloud Support Technician is responsible for providing technical assistance and support for cloud-based services and applications. They troubleshoot issues related to cloud infrastructure, networking, and software, ensuring optimal performance and uptime. Their duties may include:

• Responding to customer queries and resolving technical problems via various communication channels.
• Monitoring cloud services to identify and diagnose issues, often using diagnostic tools.
• Collaborating with engineering teams to resolve complex problems and improve services.
• Documenting support interactions and solutions to build a knowledge base.
• Assisting in the deployment and configuration of cloud services for clients.
• Providing guidance and best practices for cloud security and resource management.
• Staying updated with the latest cloud technologies and industry trends.