An IT Support Technician plays a crucial role in ensuring the smooth operation of an organization's technology systems. Their primary responsibilities include:

• Providing technical assistance and support to employees and customers.
• Diagnosing and resolving hardware and software issues.
• Installing, configuring, and maintaining computer systems and networks.
• Responding to help desk tickets and inquiries in a timely manner.
• Setting up and troubleshooting printers, scanners, and other peripherals.
• Assisting with backup and recovery procedures.
• Updating software and security systems to protect against vulnerabilities.
• Documenting issues and solutions for future reference.
• Providing user training on software and hardware as needed.
• Collaborating with other IT team members on projects and upgrades.

With a focus on customer service and effective communication, IT Support Technicians ensure that all technology-related needs are met efficiently.