A Field Service Technician (IT) is responsible for the installation, maintenance, and repair of IT equipment and systems on-site at various customer locations. Their duties typically include:

• Diagnosing hardware and software issues.
• Installing, configuring, and upgrading computer systems and peripherals.
• Providing technical support for various IT equipment, such as servers, workstations, printers, and networking devices.
• Performing routine preventive maintenance to ensure IT systems operate efficiently.
• Documenting service calls and maintaining records of all repairs and installations.
• Training end-users on new technology and systems.
• Collaborating with remote technical support teams to resolve complex issues.
• Ensuring compliance with industry standards and company policies.

Field Service Technicians often travel to different sites, which requires flexibility and strong problem-solving skills to address a variety of technical challenges in different environments.