A Help Desk Technician is responsible for providing technical support and assistance to end users. Their primary duties include:

• Troubleshooting hardware and software issues.
• Setting up and configuring computer systems and peripherals.
• Responding to user inquiries via phone, email, or chat.
• Documenting issues and solutions in a ticketing system.
• Providing guidance on software applications and tools.
• Performing routine maintenance and upgrades on systems.
• Collaborating with other IT staff to resolve complex problems.
• Educating users on best practices and security protocols.

Overall, Help Desk Technicians play a crucial role in maintaining efficient office operations and ensuring users can effectively use technology.